Decodo - Notice history

All systems operational

Support chat widget - Operational

Decodo Dashboard - Operational

Decodo Website - Operational

Operational

Residential Proxies - Operational

Datacenter Proxies - Operational

ISP Proxies - Operational

Mobile Proxies - Operational

Operational

SERP Scraping API - Operational

eCommerce Scraping API - Operational

Web Scraping API - Operational

Social Media Scraping API - Operational

Operational

Site Unblocker - Operational

Proxy Extension - Operational

X Browser - Operational

Notice history

Jun 2025

Partial disruption affecting ISP proxies in JP location
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Scraping API and Site Unblocker service disruption
  • Resolved
    Resolved

    This incident has been resolved, and the services are fully operational.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Currently, the newly created subscriptions are still affected.

  • Investigating
    Investigating

    We are currently investigating the issue affecting our scraping services and Site Unblocker

Partial outage affecting DC proxies Italy location
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Partial disruption affecting ISP proxies in USA location
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Partial disruption affecting ISP proxies in USA location
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We're currently investigating the issue.

May 2025

Partial disruption affecting Dedicated ISP proxies located in the US
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Issue with Live Chat access
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently having issues with our Live Chat. Please contact us at support@decodo.com if you require any urgent assistance.

Issues accesing the dashboard.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're currently investigating the issue.

Issues with new Residential Pay As You Go plans
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Update
    Update

    We are currently investigating an issue that has affected new Residential and Mobile Pay As You Go plans.

  • Investigating
    Investigating

    We are currently investigating an issue that has affected new Residential Pay As You Go plans.

Partial disruption affecting Dedicated ISP proxies located in US
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Apr 2025

Disruption affecting Residential and Mobile PAYG subscriptions
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Scheduled maintenance
  • Completed
    2025-04-29 at 12:30 PM
    Completed
    2025-04-29 at 12:30 PM
    Maintenance has completed successfully
  • In progress
    2025-04-29 at 12:00 PM
    In progress
    2025-04-29 at 12:00 PM
    Maintenance is now in progress
  • Planned
    2025-04-29 at 12:00 PM
    Planned
    2025-04-29 at 12:00 PM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, login and access may be disrupted.

Scheduled maintenance
  • Completed
    2025-04-29 at 1:00 PM
    Completed
    2025-04-29 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    2025-04-29 at 12:00 PM
    In progress
    2025-04-29 at 12:00 PM
    Maintenance is now in progress
  • Planned
    2025-04-29 at 12:00 PM
    Planned
    2025-04-29 at 12:00 PM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, fetching subscriptions and processing payments may be disrupted.

Partial disruption with Residential and Mobile proxy user creation
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue that affected Residential and Mobile proxy user creation.

Partial disruption affecting Datacenter Pay/IP proxies located in Japan
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Apr 2025 to Jun 2025

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