Decodo - Notice history

All systems operational

Support chat widget - Operational

Decodo Dashboard - Operational

Decodo Website - Operational

Operational

Residential Proxies - Operational

Datacenter Proxies - Operational

ISP Proxies - Operational

Mobile Proxies - Operational

Operational

SERP Scraping API - Operational

eCommerce Scraping API - Operational

Web Scraping API - Operational

Social Media Scraping API - Operational

Operational

Site Unblocker - Operational

Proxy Extension - Operational

X Browser - Operational

Notice history

Jul 2025

Scheduled maintenance
  • Completed
    2025-07-15 at 11:00 AM
    Completed
    2025-07-15 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    2025-07-15 at 9:00 AM
    In progress
    2025-07-15 at 9:00 AM
    Maintenance is now in progress
  • Planned
    2025-07-15 at 9:00 AM
    Planned
    2025-07-15 at 9:00 AM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, fetching subscriptions and processing payments may be disrupted.

Disruption affecting the residential and mobile subscriptions on the dashboard
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    You might experience some data fetching issues on the dashboard. We're currently investigating this.

Partial disruption affecting the ISP proxies located in the US
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Partial disruption affecting the shared datacenter proxies located in the US
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're currently investigating this issue.

Issue with Live Chat access
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're currently having issues with our Live Chat. Please contact us at support@decodo.com if you require any urgent assistance.

Jun 2025

Service disruption affecting Datacenter pay/GB proxies in US location
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating the issue.

Partial outage of US and FR ISP/IP proxies
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Partial disruption affecting ISP proxies in JP location
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Scraping API and Site Unblocker service disruption
  • Resolved
    Resolved

    This incident has been resolved, and the services are fully operational.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Currently, the newly created subscriptions are still affected.

  • Investigating
    Investigating

    We are currently investigating the issue affecting our scraping services and Site Unblocker

Partial outage affecting DC proxies Italy location
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025

Partial disruption affecting Dedicated ISP proxies located in the US
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Issue with Live Chat access
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently having issues with our Live Chat. Please contact us at support@decodo.com if you require any urgent assistance.

Issues accesing the dashboard.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're currently investigating the issue.

Issues with new Residential Pay As You Go plans
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Update
    Update

    We are currently investigating an issue that has affected new Residential and Mobile Pay As You Go plans.

  • Investigating
    Investigating

    We are currently investigating an issue that has affected new Residential Pay As You Go plans.

Partial disruption affecting Dedicated ISP proxies located in US
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

May 2025 to Jul 2025

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