Decodo - Notice history

Datacenter Proxies experiencing major outage

Support chat widget - Operational

Decodo Dashboard - Operational

Decodo Website - Operational

Major outage

Residential Proxies - Operational

Datacenter Proxies - Major outage

ISP Proxies - Operational

Mobile Proxies - Operational

Operational

SERP Scraping API - Operational

eCommerce Scraping API - Operational

Web Scraping API - Operational

Social Media Scraping API - Operational

Operational

Site Unblocker - Operational

Proxy Extension - Operational

X Browser - Operational

Notice history

Aug 2025

Partial disruption affecting datacenter proxies located in the US
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    We're currently investigating the issue.

Partial disruption affecting Datacenter proxies located in UK
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Partial IP outage affecting Datacenter and Dedicated ISP proxies
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Partial outage affecting new proxy user creation with ISP and Datacenter proxies
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled maintenance
  • Completed
    2025-08-14 at 10:00 AM
    Completed
    2025-08-14 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    2025-08-14 at 9:00 AM
    In progress
    2025-08-14 at 9:00 AM
    Maintenance is now in progress
  • Planned
    2025-08-14 at 9:00 AM
    Planned
    2025-08-14 at 9:00 AM

    We're performing scheduled maintenance on the Decodo Dashboard. During this time, subscription fetching and payment processing may be temporarily disrupted.

Jul 2025

Issues with LiveChat access
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue. In the meantime, contact us at support@decodo.com if you require urgent assistance.

Disruption affecting our scraping solutions (SAPI and Site Unblocker)
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Partial outage of US location with the ISP proxies
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled maintenance
  • Completed
    2025-07-15 at 11:00 AM
    Completed
    2025-07-15 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    2025-07-15 at 9:00 AM
    In progress
    2025-07-15 at 9:00 AM
    Maintenance is now in progress
  • Planned
    2025-07-15 at 9:00 AM
    Planned
    2025-07-15 at 9:00 AM

    We will be performing scheduled maintenance that affects the Smartproxy Dashboard. During this time, fetching subscriptions and processing payments may be disrupted.

Disruption affecting the residential and mobile subscriptions on the dashboard
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    You might experience some data fetching issues on the dashboard. We're currently investigating this.

Jun 2025

Service disruption affecting Datacenter pay/GB proxies in US location
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We're currently investigating the issue.

Partial outage of US and FR ISP/IP proxies
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Partial disruption affecting ISP proxies in JP location
  • Resolved
    Resolved

    The issue was resolved and our solutions operate as usual.

  • Investigating
    Investigating

    We're currently investigating the issue.

Scraping API and Site Unblocker service disruption
  • Resolved
    Resolved

    This incident has been resolved, and the services are fully operational.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. Currently, the newly created subscriptions are still affected.

  • Investigating
    Investigating

    We are currently investigating the issue affecting our scraping services and Site Unblocker

Partial outage affecting DC proxies Italy location
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025 to Aug 2025

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